CRM & internal tools: your processes funded by the SME Package Digital.
A CRM built around how you sell, a staff portal or a line-of-business app — custom built and reimbursed up to 70% through the Digital pillar.
70% of costs · up to €17,500 · can be used more than onceWhat META delivers in this project
An internal tool is funded separately from a website project: two applications, two scopes.
Bespoke CRM
Contacts, deals, follow-ups and reporting: a CRM built around your sales cycle, not the other way round.
Staff portal
An internal space for your teams: documents, requests, planning and approvals, with role-based rights.
Line-of-business app
Quotes, jobs, stock or site tracking: the tool that replaces scattered spreadsheets.
Integrations & data
Connected to your accounting, your website and your mailboxes, including migration of your existing data.
The projects we deliver most often
What you need to qualify
An SME established in Luxembourg with a business permit, a project worth between €3,000 and €25,000 excluding VAT, applied for via MyGuichet.lu. Final eligibility is confirmed by the House of Entrepreneurship or the Chambre des Métiers.
What SMEs ask us
Is this the same package as for the website?
Yes, the Digital pillar covers both. But they are two distinct projects, each with its own application and closure.
Can we build on an existing tool?
Yes. We migrate your data and connect the tool to what already works for you.
When am I reimbursed?
After the project is delivered and closed, on presentation of the invoices to the official bodies.
About META
META is a digital agency based in Luxembourg City, working since 2007 for companies in Luxembourg and the Greater Region. We build websites, business tools and online platforms, and we run the search and online marketing that brings them visitors. Design, development and maintenance all stay in house, with a team working in English, French, German and Luxembourgish.
Every project follows the same path: framing the goals and the content, design signed off before the first line of code, development in visible releases, then launch. A website is counted in weeks, a platform or business tool in months; the schedule is set at the start, with interim dates. Every page is built for the Luxembourg market: a multilingual structure, a clean URL per language, structured data and measured loading times.
After launch we stay involved. Hosting, TLS certificate, tested backups, security updates, fixes and evolutions: most of our clients work with us over years, not over a single project. We measure what the site returns — enquiries, calls, sales — and adjust on the numbers rather than on impressions.
How we work
We always start from the real content, never from filler text: the site structure, the headings and the pages are agreed with the client before anything is designed. Layouts are drawn for mobile first, then widened to desktop, and signed off screen by screen. Development then runs in visible releases on a test environment the client can open at any time.
Every site ships on the same technical foundation: titles and descriptions written page by page, structured data, a sitemap and clean URLs in each language, compressed images, and loading times measured on both mobile and desktop. Forms are protected, data stays in Europe, and cookie handling follows the Luxembourg CNPD rules.
At handover the client gets access to the administration and a walkthrough for changing text, images and pages without us. We stay available for updates, fixes, new features and for reading the results — visitors, enquiries, positions on Google.lu — in a regular conversation rather than an automated report.
Fund your CRM or internal tool
Tell us about your processes — we scope the tool and the eligible budget.